Tender Response & Detailed Quotation
Ref: TVL/HNEAS/2026-001 · Valid 30 Days
HARMONY AUTO
Prepared for
Transforming Dealership Presentation
Across All Four of Your UK Sites
Prepared exclusively for Harmony New Energy Auto Service (London) Ltd by Total Valeting Limited
01 — Executive Summary
Prepared exclusively for Harmony New Energy Auto Service (London) Ltd
Dear Cherie,
Thank you for considering Total Valeting Limited as your long-term valeting, car washing, and facility cleaning partner. We understand that Harmony New Energy Auto Service is operating four dealerships across Essex, Bristol (South and North), and Warwick — and that you are actively expanding. You need far more than a cleaning supplier. You need a partner whose service quality protects the premium image of every vehicle you hand over, whose operational flexibility matches the unpredictable rhythms of a growing dealership group, and whose national reach means you never have to onboard a second provider as you open new sites.
The Cost of Getting This Wrong
Inconsistent handover presentation risks customer satisfaction scores and online reviews. Fragmented cleaning arrangements across four sites create management overhead and quality variation. An inability to surge capacity during peak delivery periods means lost revenue at precisely the moments that matter most. Across four sites, inconsistent valeting can represent up to £360,000 in lost annual profit — before accounting for the management time spent coordinating multiple suppliers.
Total Valeting Limited eliminates these risks. We are a specialist automotive and facility cleaning provider with proven multi-site dealership experience across the UK. We confirm that we can service all four of your current locations — Essex (RM20 3WE), Bristol South (BS4 5NL), Bristol North (BS10 7TS), and Warwick (CV34 6SP) — from Day One, with dedicated teams, consistent quality standards, and a single point of account management.
More importantly, we are structured to scale with you: every new site you open receives the same onboarding process, the same service standards, and the same pricing framework outlined in this proposal.
What You Can Expect from This Partnership
- Immaculate handover presentation every time — protecting your brand reputation at the critical moment of customer delivery
- A single, accountable partner across all sites — eliminating the management burden of multiple suppliers
- Flexible daily, weekly, and on-demand scheduling — including guaranteed surge capacity for launch events, seasonal promotions, and bulk deliveries
- Full facility cleaning — showrooms, customer areas, offices, washrooms, and workshop support spaces maintained to a standard that matches your vehicles
- Volume-based pricing that rewards your growth — the more sites and services you add, the greater your per-unit savings
- Full regulatory compliance — insurance, Health & Safety, environmental best practice, and rigorously trained staff
HARMONY AUTOProfessional Detailing.
Total Control.
02 — Understanding Your Situation
Built for Harmony Auto.
Not a Generic Template.
Nothing in this proposal is generic — it is built specifically for Harmony New Energy Auto Service. Based on your brief, we have identified your core needs and designed our solution around them.
| Your Requirement | What This Means Operationally | Our Solution |
|---|---|---|
| Exterior Car Washing | All vehicle stock and customer vehicles maintained to showroom standard | Daily/weekly wash cycles for stock; on-demand washes for customer vehicles and test drives |
| Interior Valeting | Light, standard, and deep-clean tiers | Flexibility to match service level to vehicle status — quick refreshes for stock rotation, full deep cleans for handover preparation and used vehicle reconditioning |
| Handover Preparation | Customer-ready presentation at point of sale | A defined, repeatable handover process ensuring every customer receives a vehicle that looks and feels new — interior, exterior, wheels, glass, trim |
| Facility Cleaning | Showroom, customer areas, offices, washrooms, workshop support | A clean dealership environment that reinforces your brand from the moment a customer walks in — and provides a safe, hygienic workplace for your team |
Consistency across four geographically dispersed sites
Dedicated site teams, a single account manager, and centralised monthly reporting ensure uniform quality across all locations.
Scalability as new sites open without disruption
New sites onboarded within 4 weeks of confirmed instruction. Pricing framework locked — no re-tendering required.
Peak capacity during plate-change months and launch events
Guaranteed surge staffing deployed within 48 hours' notice. No peak surcharges on pre-planned scheduled work.
Compliance confidence across all premises
Full insurance, H&S, COSHH, environmental compliance and staff training documentation provided in Appendices.
Site Coverage — All Four Locations Confirmed
Essex
RM20 3WE
Confirmed
Thurrock / South Essex
Bristol South
BS4 5NL
Confirmed
Brislington / South Bristol
Bristol North
BS10 7TS
Confirmed
Henbury / North Bristol
Warwick
CV34 6SP
Confirmed
Warwick / West Midlands
03 — Proposed Solution & Service Methodology
Every Service You Need.
Delivered to Your Standard.
3.1 Exterior Car Washing
All washing uses the two-bucket method with grit guards to prevent swirl marks and paintwork damage. pH-neutral, biodegradable shampoos are used throughout. Vehicles are hand-dried with premium microfibre towels — never left to air dry.
| Service | Description | Duration |
|---|---|---|
| Express Exterior Wash | Pre-rinse, pH-neutral shampoo wash, rinse, hand dry, window and mirror clean, tyre dressing | 20–30 mins |
| Full Exterior Wash | As above plus wheel cleaning (arches and faces), tar and fallout removal, trim dressing, door shuts wiped | 35–45 mins |
| Premium Exterior Detail | As above plus clay bar decontamination, single-stage machine polish, sealant or wax application | 90–120 mins |
3.2 Interior Valeting
All products are selected for the specific material — leather, Alcantara, fabric, piano black trim — and are non-toxic and non-staining.
| Tier | Description | Duration | Ideal Use Case |
|---|---|---|---|
| Light Interior Refresh | Vacuum all seats, carpets, and boot; wipe dashboard and centre console; clean interior glass; air freshener | 20–30 mins | Stock rotation, post-test-drive refresh |
| Standard Interior Valet | As above plus full upholstery wipe/brush, door card cleaning, all trim dressed, sill plates cleaned, detailed centre console and controls | 45–60 mins | Pre-display preparation, regular stock maintenance |
| Deep-Clean Interior Valet | As above plus deep cleaning of upholstery/carpets, leather conditioning, headlining spot clean, air vent detailing, odour neutralisation, stain removal | 90–150 mins | Used vehicle reconditioning, handover preparation, customer complaints |
3.3 Handover Preparation
This is the service that directly touches your customer experience. We define handover preparation as a comprehensive, checklist-driven process ensuring every vehicle delivered to a customer meets an agreed presentation standard. We will agree a bespoke handover checklist with each site manager during onboarding.
The Total Valeting Handover Standard
- 1Full exterior wash (including wheel faces, arches, door shuts, fuel flap)
- 2Exterior glass cleaned and polished (interior and exterior)
- 3Full standard or deep-clean interior valet (depending on new/used)
- 4Boot area cleaned and dressed
- 5Trim and tyres dressed
- 6Protective film and transport covers removed
- 7Final quality inspection against a signed-off checklist
- 8Vehicle positioned in handover bay, keys and documents placed as per your dealership protocol
Dealership-Specific Services
- Showroom display preparation — vehicles positioned and lit for maximum visual impact
- Compound/stock management washing — scheduled cycles to keep forecourt vehicles clean regardless of weather
- Event and launch preparation — full detailing for display vehicles at new model launches, open days, or promotional events
- Post-service/workshop clean — vehicles returned to customers after workshop visits are cleaned to a defined standard
3.4 On-Site Facility Cleaning
All facility cleaning uses colour-coded microfibre systems (preventing cross-contamination between areas), commercial-grade cleaning products approved for dealership environments, and documented cleaning schedules with sign-off logs.
| Area | Service Scope | Suggested Frequency |
|---|---|---|
| Showroom Floor | Mopping/buffing hard floors, glass entrance cleaning, display furniture dusting, point-of-sale area tidying | Daily |
| Customer Waiting Areas | Vacuuming, table/surface wipe-down, magazine/display tidying, refreshment area cleaning, waste removal | Daily |
| Offices | Desk and surface wipe-down, vacuuming, bin emptying, phone/keyboard sanitisation | Daily or 3× weekly |
| Washrooms / WCs | Full clean and sanitisation, consumable restocking (soap, paper, sanitiser), mirror and fixture cleaning, floor mopping | Daily (minimum) |
| Workshop Support Areas | Sweeping and degreasing workshop floors, parts counter cleaning, staff welfare area cleaning, waste and recycling management | Daily or as scheduled |
| External Areas | Front entrance, customer pathways, smoking areas (if applicable), signage cleaning | Weekly or as required |
3.5 Multi-Site Service Delivery Model
Dedicated Site Teams
Each location receives a named team who learn the specific layout, workflows, and standards of that dealership. This eliminates the inconsistency of rotating staff unfamiliar with your site.
Regional Supervisors
A regional supervisor conducts scheduled and unannounced quality audits at each location (minimum monthly), using a standardised scoring matrix.
Single Account Manager
You deal with one person at Total Valeting for all four (and future) sites. Escalations, scheduling changes, invoicing, and performance reviews go through a single point of contact.
Centralised Reporting
Monthly service reports covering volumes, quality scores, and any issues are consolidated into a single document for your management team.
3.6 Scalability — Supporting Your Growth
04 — Implementation Timeline
From Signature to
Full Service in 3–4 Weeks
A phased mobilisation ensures service quality from Day One at every site. Quarterly performance reviews are scheduled thereafter, covering service volumes, quality scores, customer feedback, environmental compliance, and forward planning for known peak periods.
Agreement & Planning
Week 1- Contract signing and kick-off meeting
- Site-specific requirements gathering
- Named account manager assigned
Site Assessments
Weeks 1–2- On-site visits to all 4 locations
- Risk assessments, water/waste/drainage surveys
- Equipment requirements and access arrangements confirmed
Team Mobilisation
Weeks 2–3- Dedicated teams assigned and briefed per site
- Equipment and product procurement
- Branded workwear issued to all operatives
Soft Launch
Week 3- Service begins at all four sites simultaneously
- Regional supervisors on-site daily during first week
- Heightened quality oversight throughout
Full Operation & 30-Day Review
Week 4+- Full autonomous operation across all sites
- First formal quality review at Day 30
- Quarterly performance reviews commence thereafter
05 — Your Investment — Full Pricing Breakdown
Transparent Pricing.
No Hidden Fees.
Final per-vehicle pricing will be confirmed following site assessments, which determine water access, power supply, covered working areas, and typical vehicle mix. The rates below are indicative and will be formally fixed before contract signature.
5.1 Vehicle Valeting & Washing — Summary Rate Card (ex. VAT)
The rates below are a summary of our key piece-work prices for medium-sized vehicles. A comprehensive pricing schedule covering all vehicle sizes, service variants, and frequency tiers is available on request.
| Service | Per Vehicle Price (ex. VAT) |
|---|---|
| New Vehicle Valet (medium vehicle) | £16.25 per vehicle |
| Used Vehicle Valet (medium vehicle) | £24.38 per vehicle |
| Service Wash — wash, leather, vacuum, tyres & glass (medium vehicle) | £8.61 per vehicle |
| Pitch Clean — vehicles on forecourt (half day rate) | £68.00 per session |
| Day Rate — on-site operative (full day) | £136.00 per day |
| Multi-Site Discount (2+ sites under contract) | 5% off all per-vehicle & day rates |
| Paint Protection / Ceramic Coating (add-on revenue option) | Priced to generate additional revenue & profit for Harmony Auto — details on request |
| Comprehensive Pricing Schedule (all vehicle sizes & variants) | Available on request — contact Pasq Avola |
Need the Full Pricing Schedule?
Our comprehensive rate card covers all vehicle sizes (small, medium, large, SUV, LCV), all service variants, and volume/frequency tiers. Request it directly from Pasq.
5.2 Facility Cleaning — Per Site Pricing (ex. VAT)
Delivered by our sister company Total Contract Cleaning, our facility services cover showrooms, offices, washrooms, customer areas, and workshop support — all under a single contract. Staffing, scheduling, and consumables are fully managed by us.
| Service | Coverage | Rate (ex. VAT) |
|---|---|---|
| Cleaning Operative | On-site, trained and managed by Total Contract Cleaning | £24.00 / hr |
| Standard Weekly Service (28 hrs) | Mon–Fri, AM & PM shifts — showrooms, offices, washrooms, workshop | £672.00 / week per site |
| Consumables & Sundries | All cleaning materials, toilet rolls, hand towels, soap, refuse bags | At cost — itemised weekly |
| Multi-Site Discount (2+ sites) | Applied across all four Harmony Auto locations | 5% off all rates |
Areas Covered — Standard Service
Showroom floor (weekly deep clean)
Customer reception & waiting areas
All offices and kitchen / canteen
Staff and customer washrooms (daily)
Workshop floor (scrub twice weekly)
Parts area and service reception
"A Deeper Shine" — Premium Add-On
A monthly premium enhancement package to elevate presentation and longevity of your facilities:
Carpet & rug deep clean (Host Organic Dry System)
Upholstery deep clean + anti-bacterial sanitiser
Hard floor polish & non-slip protective finish
Chrome restoration (MetaGlynt metal polish)
Room sanitising (ozone-based odour neutralisation)
Ultra Dose Automated Chemical System
Precision chemical dosing eliminates manual mixing — consistent product strength, reduced waste, full COSHH compliance, and lower cost per clean.
Dual-Branded Tabards
All cleaning technicians wear dual-branded tabards — Harmony Auto and Total Contract Cleaning — ensuring a professional, on-brand presence throughout your dealerships.
5.4 Multi-Site & Volume Discounts
| Discount Tier | Criteria | Discount Applied |
|---|---|---|
| Multi-Site Discount | 4 sites under single contract | Applied to all per-vehicle and monthly facility rates |
| Growth Discount | 5th site and beyond added to contract | Additional reduction for every site above 4 |
| Volume Threshold | Exceeding agreed vehicle services per month (across all sites) | Reduction on per-vehicle rates for all services above threshold |
| Annual Commitment | 12-month contract term (vs. rolling monthly) | Further reduction on all rates |
These discounts compound — a 12-month contract across 4 sites with volume above the threshold activates all applicable tiers simultaneously.
Autoglym Premium Cleaning Agents
We use Autoglym professional-grade cleaning products as standard across all vehicle services — the same brand trusted by prestige manufacturers and franchised dealers worldwide. Every valet delivers a showroom-quality finish that reflects the standard your customers expect.
Zero Downtime — Backed by RealKleen
Total Valeting is supported by our sister company, RealKleen — a specialist pressure washer and consumables supplier. This means equipment breakdowns or supply interruptions will never halt your service. Replacement machinery and consumables are available on-demand, ensuring continuity across all four of your sites.
5.5 On-Demand & Event Pricing
Ad hoc vehicle service (any tier)
Standard rate card per day, no call-out fee during contracted hours
Out-of-hours / weekend on-demand
Standard rate + supplement (confirmed at assessment)
Event / launch day support (dedicated team, full day)
Fixed price per day per site
Emergency / same-day deep clean (facility)
Fixed price per instance
5.6 Payment Terms
- Weekly invoicing in arrears, based on actual services delivered
- Payment due within 14 days of invoice date
- No upfront mobilisation fees — all setup, equipment, and training costs are absorbed by Total Valeting
06 — Compliance, Standards & Environmental Practices
Fully Compliant.
Fully Documented.
Full compliance documentation is provided in the Appendices and will be updated annually or upon renewal. All documentation is available for your audit at any time.
6.1 Insurance
- Public Liability insurance — full certificates provided
- Employer's Liability insurance — full certificates provided
- Motor Trade / Vehicles in Care insurance — per vehicle coverage
- Professional Indemnity insurance — full certificates provided
- All policies updated annually; certificates provided on request
6.2 Health & Safety Compliance
- Full written H&S policy reviewed annually, compliant with the Health and Safety at Work etc. Act 1974
- Site-specific risk assessments completed before service commencement at each location, reviewed quarterly
- All staff hold valid COSHH training certificates
- Method statements and Safe Systems of Work (SSOW) documented for every service activity
- PPE provided and mandated for all operatives — non-negotiable
- Designated H&S officer within Total Valeting responsible for compliance and audits
6.3 Environmental Practices
- Water-efficient equipment (low-flow pressure washers, trigger-controlled hoses) used at all sites
- Compliance with the Water Resources Act 1991 and local water authority trade effluent regulations
- All cleaning products are biodegradable and phosphate-free
- Full COSHH assessments for every product used on-site; Safety Data Sheets held on-site
- All waste removed in compliance with the Environmental Protection Act 1990 — zero hazardous waste to landfill commitment
6.4 Staff Training & Quality Control
- All staff undergo right-to-work verification, reference checks, and DBS checks (where required)
- Uniformed, branded operatives at all times for identification and professionalism
- Induction training: company standards, H&S, COSHH, customer interaction, site-specific protocols
- Practical skills training: two-bucket method, paint-safe processes, interior valeting by material type
- Bi-weekly unannounced quality audits by regional supervisor using a standardised 50-point scoring matrix
- Any complaints or quality issues logged, investigated within 24 hours, corrective actions confirmed in writing within 48 hours
Client Testimonials
Trusted by Top
Automotive Brands
We have used Total Valeting for a number of years and have had a consistently positive experience. The valeters are reliable, hardworking, and take real pride in their work.
Lois Taylor
Business Administrator — Graypaul Birmingham, Official Ferrari Dealer
We have had a working relationship with Total Valeting for many years now and this relationship continues to be a strong one, built on trust and understanding.
Long-term Partner
Senior Management — Premium Automotive Group
At Johnsons Ford, we were struggling with an unreliable valeting team. Based on a recommendation, we chose Total Valeting — and haven't looked back since.
Johnsons Ford
Operations Team — Ford Dealership
07 — Next Steps & Signature
Ready to Get
Started?
You review this proposal and confirm any questions or required amendments (proposal valid for 30 days)
We schedule a call or meeting to walk through any details and finalise site-specific requirements — within 3 working days of your response
Both parties sign the service agreement
Total Valeting conducts on-site assessments at all four locations — within 5 working days of signing
Dedicated teams assigned, equipment mobilised, site-specific plans finalised — within 2 weeks of site assessments
Service commences across all four sites with enhanced supervisory oversight — within 3–4 weeks of signing
30-day performance review and formal quality audit
Quarterly reviews commence — ongoing
A Personal Commitment
"Cherie, we understand that choosing a service partner for multiple sites is a significant decision — one that affects your customers' experience, your team's working environment, and your brand's reputation every single day. We don't take that lightly. Total Valeting Limited exists to eliminate these problems. We would be proud to partner with Harmony New Energy Auto Service, and we are committed to earning your trust at every site, every day. We look forward to hearing from you."
Your Dedicated Contact
Pasq Avola
UK Account Manager — Total Valeting Limited